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Guide sections

Support tickets

Support lives inside your workspace, not in a separate inbox. The Support page is in the sidebar.

Opening a ticket

"New Support Ticket" asks for two things:

  • Subject: a brief summary of the issue
  • Description: the detail — the more precise, the faster the answer

Following it

A ticket is a conversation: your initial request at the top, the Support Team's replies under it, and a "Type your reply…" box to carry on. It all stays in one place, with no hunting through email.

What helps

  • The page or module it happened on
  • What you were trying to do, and what happened instead
  • The wording of any error you saw

Before you open one

Many questions are answered here in the guide. Try the search at the top, or read the common questions.